Returns Policy

Shop with confidence this holiday season! Pandasakha -72˚C offers an extended return policy for purchases made on or after November 8th, 2024. Items can be returned until January 3rd, 2025:

  • Online orders must be postmarked by January 3rd, 2025.
  • Purchases made before November 8th, 2024, or after January 3rd, 2025, are subject to our standard 30-day return policy, provided the items meet the following conditions:

Return Conditions

  1. Unwashed
  2. Unworn
  3. Original tags attached
  4. Specific items:
    • Socks: Must be returned in unopened original packaging.
    • Footwear: Must include both shoes, both sets of laces, dust bags, and the physical case.

Gift Sets must be returned as a complete set (no partial returns) and can only be processed via online returns.

Shipping Fees: Please note that any shipping fees from the original order are non-refundable.

How to Create a Return

By Mail

You can return your online order by mail using the following steps:

  1. Select the "Create a Return" button on our website to initiate the return process and generate a complimentary return label.
  2. Alternatively, log in to your My Account or Order Status page to begin your return.
  3. Follow the packing instructions provided with the return label.
  4. Track your parcel using the tracking number from the return confirmation email or the return label itself.

Important Notes:

  • Returns will not be accepted without a Pandasakha -72˚C return label.
  • Processing returns takes 1-2 business days after the package arrives at our warehouse. During busy holiday periods, additional time may be required.
  • Refunds typically take 5-7 business days to appear in your account, depending on your financial institution.

If you need assistance, contact us via email at support@pandasakha-72.com to request a return label.

In-Store

Online orders can also be returned at any Pandasakha -72˚C store within the same country where the purchase was made.

What You Need to Bring:

  1. The items you wish to return.
  2. Your order confirmation email or receipt.
  3. The original payment method.

Additional Notes:

  • If the original payment method is not available, the refund will be issued to a Pandasakha -72˚C gift card.
  • Online orders placed using PayPal or similar services cannot be returned in-store and must follow the mail return process.

Exchanges

We currently offer exchanges in-store only. Exchanges are not available online.

If you wish to exchange an item purchased online, you can:

  1. Return the item within 30 days using our complimentary return label.
  2. Place a new order for the replacement item.